Return & Refund Policy

Last Updated: 24 June, 2026

At Monvera, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please review our Return & Refund Policy below to understand your options regarding returns, refunds, and exchanges.

1. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within the applicable return period.

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, packaging, and accessories must be included.

• Proof of purchase or order confirmation must be provided.

• The item must not fall under the list of non-returnable items described below.

We reserve the right to inspect returned items before approving a refund or exchange.

2. Return Timeframe

Customers may request a return within 7 days of receiving their order.

To initiate a return, please contact us at yashsaxenaheena@gmail.com with:

• Your order number

• Reason for return

• Photos of the item (if applicable)

Requests submitted after the return period may not be eligible for return or refund approval.

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be issued to the original payment method whenever possible.

• Refund processing may take up to 24-48 hours.

• Depending on your payment provider or bank, additional processing time may apply before funds appear in your account.

If a refund cannot be issued to the original payment method, an alternative solution may be offered where permitted by applicable law.

4. Exchange Options

We offer exchanges for eligible products in the following situations:

• Incorrect item received

• Wrong size received due to fulfillment error

• Damaged or defective product

• Manufacturing defect

Exchange requests must be submitted within 7 days of delivery.

Replacement products will be shipped once the exchange request has been reviewed and approved.

Product exchanges remain subject to stock availability.

5. Damaged or Defective Product Handling

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the product.

Please include:

• Order number

• Description of the issue

• Clear photographs showing the defect, damage, or incorrect item

After review, we may offer one of the following remedies:

• Replacement product

• Full refund

• Partial refund

• Store credit

No additional return shipping charges will apply for approved damaged or defective product claims.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Customized or personalized products

• Print-on-demand products created specifically for your order

• Gift cards

• Digital products or downloadable content

• Items showing signs of use, washing, alteration, or damage caused after delivery

• Products returned without original packaging where applicable

We reserve the right to refuse returns that do not meet our eligibility requirements.

7. Return Shipping Costs

Customer-Initiated Returns

Unless otherwise stated, customers are responsible for return shipping costs for returns based on:

• Change of mind

• Incorrect size selected by the customer

• Accidental purchases

• Preference-related reasons

Store Error or Defective Product Returns

If the return is due to:

• Damaged product

• Defective item

• Incorrect item shipped

• Fulfillment error

Monvera will cover the return shipping costs or provide an alternative return solution where applicable.

Cancellation Policy

Orders may only be cancelled before production or processing begins.

Once an order has entered production, fulfillment, or shipping, cancellation requests may not be possible.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Monvera
Email Address: yashsaxenaheena@gmail.com
Business Address: Jaipur, rajasthan

We are committed to resolving issues fairly, promptly, and transparently to ensure a positive customer experience.